In accordance with Article 13 of the European Regulation on the Protection of Personal Data No. 2016/679/EU of 27 April 2016, SOFRALAB is committed, in the course of its activities, to ensuring the protection, confidentiality and security of the personal data of the users of its services, as well as to respecting their privacy.

This policy applies in particular to customers and users of the offers and services and to visitors to the SOFRALAB Group websites.

This policy informs you about :

• The identity of the data controller
• The nature of the personal data collected and the way SOFRALAB collects this data
• The collection and use of this personal data
• Processing and communication of personal data
• The site's policy regarding "Cookies" files
• The rights of the users concerning these personal data

This privacy policy supplements the general terms and conditions of sale available on request or on our website.

1) The data controller

The person in charge of processing personal data is SOFRALAB, located at 79 avenue A.A. Thévenet - CS11031 - 51530 MAGENTA - France.

He can be contacted at the following email address compta-clients@sofralab.com.

2) The data collected

The personal data that may be collected and stored on the site by SOFRALAB are the following:

• Identification data : Name, first name, identifier, SIREN...
• Contact data: postal address, email, telephone number and other personal data provided spontaneously by the interested party through the "Contacts" page of the websites
• Profiles for customer segmentation

In accordance with Article 8 of the above-mentioned Regulations, SOFRALAB cannot accept
collect or store data from persons under the age of 16.

This personal data may be collected when the user fills out a contact request form or when placing an order.

3) Collection and use of collected data

SOFRALAB processes personal data only for specified, explicit and legitimate purposes.

The purposes pursued by SOFRALAB are the following:

• Manage client or user identity and authenticate them
• Handle complaints
• Communicating as part of customer management (e.g. mailings, event organization, invitations, etc.)
• Manage incoming mail

The data is kept for the time necessary to fulfill the above-mentioned purposes, i.e. you can unsubscribe at any time.

SOFRALAB also processes your data to meet its legal obligations or regulations.

To this end, the purposes pursued by SOFRALAB are the following:

• Retain the data required to meet legal obligations
• Manage requests for data from authorized authorities

Your data may be kept for as long as necessary to allow SOFRALAB to meet its legal obligations.

SOFRALAB processes a data or a category of data only if it is strictly necessary for the intended purpose.

4) Data processing and communication

SOFRALAB ensures that your personal data is treated with complete security and confidentiality. To this end, appropriate technical and organizational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted according to the level of sensitivity of the data processed and according to the level of risk that the processing or its implementation presents.

The data collected is intended for the internal services of SOFRALAB.

Finally, the processed data may be transmitted to the competent authorities, at their request, in the context of requests for information from the authorities or in order to comply with other legal obligations.

The data collected is not likely to be processed outside the European Union.

The information collected may be communicated to third parties linked to the company by contract for the execution of subcontracted tasks necessary for the management of the order, without the customer's authorization being necessary. It is specified that, within the framework of the execution of their services, the third parties have only limited access to the data and have a contractual obligation to use them in accordance with the provisions of the applicable legislation on the protection of personal data. Apart from the cases set out above, the Provider undertakes not to sell, rent, transfer or give access to third parties to the data without the prior consent of the client, unless compelled to do so for a legitimate reason (legal obligation, fight against fraud or abuse, etc...).

5) Use of Cookies

A cookie is a small file stored by the site on the user's hard drive containing information about the user's browsing habits.

This website uses Google Analytics to collect user's browsing information.

To view Google's privacy policy on the Google Analytics service, please visit : http://www.google.com/intl/en/analytics/privacyoverview.html

To view Google's privacy policy, please visit : http://www.google.com/intl/en/privacy/privacy-policy.html

The user can disable Google Analytics cookies by downloading a plugin available from the url : https://tools.google.com/dlpage/gaoptout

The user can oppose the recording of cookies by configuring his browser (Internet Explorer, Mozilla Firefox, Opera, Safari etc ...). If the user decides to deactivate cookies, he/she will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation could not be considered as being due to the editor of the site.

6) User rights

In accordance with the regulations concerning the processing of personal data, users have the right to access, rectify and delete data concerning them. They also have the right to object to the processing carried out or to request its limitation.

Users may withdraw their consent at any time by clicking on the unsubscribe links located at the bottom of our e-mailing or by requesting it at : marketing@sofralab.com

A reply will be sent to them within one month of receiving your request. If SOFRALAB does not respond, or if users wish to contest a decision, or if they believe that one of their rights listed above is being infringed, they are entitled to refer the matter to the CNIL (Commission Nationale de l'Informatique et des Libertés) or any competent judge.
This privacy policy may change from time to time.

Last updated on 10/03/2020